Sony, are you aware that Xperia go has a serious problem in making calls and receiving after the update?

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  • This problem is unacceptable, the phone is currently useless as a phone.

    When receiving calls: I slide the green answer button to the right and it just 'hangs' there without answering the call. The phone keeps vibrating untill the caller hangs up (this can take up to 30 seconds, my provider limit). When the caller tries again it sometimes works but mostly people are unable to call me.

    When I make a call: The phone does not display any awknoledgement of pressing the call button. After about 10 seconds (sometimes longer) it suddenly shows up the call timer and I hear an impatient "Hello? Hello?" on the other side. If I attempted pressing the call button more than once, everything starts acting funny (calls/hangs up randomly).

    I'm tired of explaining people I'm having trouble with my phone. Rebooting or resetting does nothing to solve this. Please Sony, patch this!

    Here is the link to the forum discussing about this issue that almost every user who upgraded to JB is experiencing

    link:

    http://talk.sonymobile.com/thread/127717?start=60&tstart=0



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  • Dear Annie

    Me and other like me have already done SUS repair and reinstalled the official JB 4.1.2

    It didn't solve the problem.

    The problem is in the official JB 4.1.2 rom , Sony has issued.

  • annie very diplomatic answer what you have given to Igel. i am having the same problem. still not get resolved. some times album not showing the photos. do you have any diagnosis tool for your mobile handsets which can identify the hardware and software problems? what ever suggession given in your official website regard the Xperia go lag problem non of these working properly. pls dont make fool of sony customers that may lose your customer:-)

  • Hi Murugadasan,

    We're sorry to hear that you are experiencing this issue. We do have tools that will fix the software problems that customers might experience: http://www.sonymobile.com/gb/tools/update-service/

    However, as far as hardware issues are concerned, the device must be examined by one of our engineers to diagnose the problem.

    -Annie

  • i used sony diagnosis tool for check the hard ware of my mobile. all are working properly. i found each operation having delay response. today i am facing problem in key pad touch. when i type msg or typing number touch response getting delay. really disappointing me. i am sure its pure software problem or bug. pls give right solution ASAP.

  • Hi, I had the same problem. After uninstalling Viber it has partially gone. Now I can answer incoming calls immediatly but problem with outgoing calls remained. But I think this is not Viber problem.

    Moreover phone didn't use my own ringing tone for incoming calls but the default one.

    Please Sony do something ASAP! This is my second Xperia and I would not want it to be the last one.

  • Please use the link provided above to repair the phone's software Murugadasan. If the problem persists, I'd then suggest contacting your local support team to look into the options of sending the phone in for repair.

    -Annie

  • Annie. you have the Std answer :-). i already tried this update 2 times the same problem continuing. during my last ICS update also lagy problem ur customer care executive given the ready made answer"Suggest contacting your local support team to look into the options of sending the phone in for repair" i would suggest SONY to get back all xperia go phone from the customers and replace the new one. absolutely no problem in the hardware. i used xperia service tool and i found in the software info that Touch screen firmware not support by this mobile It means your jelly bean upgraded version have Bugs.. try to resolve. if the same thing will continue again there is a chances to increase the sale for SAMSUNG :-) .

  • Mr.Dusan not only this problem now i have a problem of operating of key pad" M, i" was getting late response some time printing n some time operating back space. really irritating. no pad getting delay of 1 sec each press...

  • Am having the same calling issue after update. Update service doesn't help and I doubt if it is a hardware issue if so many people are having the same issue

  • Come on Sony, you guys do not actually expect us to believe that hundreds, probably more, of your Xperia Go users are having the same problem with phone calls right after updating to Jelly Bean, then blame it to some faulty hardware?

    I mean, if you are going to stick to that solution, "that the hardware causes this problem" then might as well replace all our phones with new ones, since from the looks of it, your JB update caused our hardware to be faulty in the first place.

    PC Companion and SUS did not make any difference for me. I already missed 8 calls from my mother since the update and she's now mad at me for paying a lot of money for a defective phone that cannot answer calls.

    Would you guys at least take into consideration that this problem is caused by a bug in your software? jeez

  • I'm experiencing the same problem. It's a very frustrating experience.

  • I'm experiencing the same problem. It's a very frustrating experience. Neither i can receive a call or make a call. Its useless as a phone after update. I visited the customer care support. The engineer is also doing the same this reset and reinstall. It work normally for few hours and the problem started again. I am fed up with this kind of services. Either provide us a patch or get our phone exchanged. Moreover its useless as a smartphone as it hangs with Viber, Skype, Temple run, Subway Surf, whatsapp e.t.c. We need to know what are the action sony is taking against it.

    Regards,

    Amit

  • May be its a wrong forum, but I experience nil / delayed ring tone. This Xperia P phone does not do the basic function as phone i.e. cannot receive calls after updating JB.

  • Mine is Xperia P and has same problems

  • same problem here, even with the latest update my phone is unusable. Sony people do you really think it's normal that i spent 400 usd on a phone that i can't use as a phone?? And please don't tell me to use update service or to send it in for repair because it is happening to all xperia go users after jelly bean update, not just to me

  • I also experience the same kind of problem but after a hard reset everything works fine

  • And also free up your internal storage so your phone wont be getting lag on answering phone calls also the update 6.2.A.1.100 will solve the problem

  • Hi everyone.

    I am also a user of Xperia GO, updated to latest update from sony.

    I had try also to fix the problems by usiing PCC and also sony update service.

    I believe there`s no other choice than to return back to ICS or even to gingerbead, but the problem is HOW???

    What Annie is saying here I`ve try it also several times, I had my Phone replaced until Sony representatives said no more.

    I own 2 xperia GO,paid (300EURO each one of it), and same has same problem. After update all seems to work very good in my first XGo and I choose to update also the 2nd one. Tday the first one is getting more worst than ever. I cant open contacts, music, pictures, calling and I hardly send a text.

    Among all of these problems is rew things to do abut Xgo.

    1 - somehow to return to the previous version of ICS, or gingerbread (best for all)

    2 - just throw the phone and buy a new one and of curse other brand (good for the one will choose that)

    3 - Power of the people to sue the company and to pay damages. (bad for company)

    Ms Annie, please no ofend

  • Hi everyone.

    I am also a user of Xperia GO, updated to latest update from sony.

    I had try also to fix the problems by usiing PCC and also sony update service.

    I believe there`s no other choice than to return back to ICS or even to gingerbead, but the problem is HOW???

    What Annie is saying here I`ve try it also several times, I had my Phones replaced until Sony representatives said no more.

    I own 2 xperia GO,paid (300EURO each one of it), and same has same problem. After update all seems to work very good in my first XGo and I choose to update also the 2nd one. Today the first one is getting more worst than ever. I cant open contacts, music, pictures, calling and I hardly send a text, and i`m expecting the other one to become same also

    .

    Among all of these problems is few things to do about Xgo.

    1 - somehow to return to the previous version of ICS, or gingerbread (best for all)

    2 - just throw the phone and buy a new one and of curse other brand (good for the one will choose that)

    3 - Power of the people to sue the company and to pay damages. (bad for company)

    Ms Annie, please no ofend.

    Hoping to find a way about how to fix our problems asap.

  • Hi everyone.

    I am also a user of Xperia GO, updated to latest update from sony.

    I had try also to fix the problems by usiing PCC and also sony update service.

    I believe there`s no other choice than to return back to ICS or even to gingerbead, but the problem is HOW???

    What Annie is saying here I`ve try it also several times, I had my Phones replaced until Sony representatives said no more.

    I own 2 xperia GO,paid (300EURO each one of it), and same has same problem. After update all seems to work very good in my first XGo and I choose to update also the 2nd one. Today the first one is getting more worst than ever. I cant open contacts, music, pictures, calling and I hardly send a text, and i`m expecting the other one to become same also

    .

    Among all of these problems is few things to do about Xgo.

    1 - somehow to return to the previous version of ICS, or gingerbread (best for all)

    2 - just throw the phone and buy a new one and of curse other brand (good for the one will choose that)

    3 - Power of the people to sue the company and to pay damages. (bad for company)

    Ms Annie, please no ofend.

    Hoping to find a way about how to fix our problems asap.

  • My appology to post same comment 3 times, It so happened theres someone else use my computer.

  • Hi try to backup files and use a factory reset i had the latest os update and my only glitch was pausing the walkman in quicklaunch mode and connecting xperia with facebook

  • Thanks Robin Cruz. I will try your advice, and Ill post future observations for others having same problems

  • Hi Annie, This Xperia P phone does not do the basic function as phone. cannot receive calls after updating JB. I am getting all, missed calls and vibration.

    This is not Hardware problem, please release new patch and sort out the problem. My phone is under warranty.

  • Hi there. Robin Cruz, and all people.

    I did not make any post until now regarding my phone since I have it under observation.

    Since I made a backup files and I use a full reset of the phone.

    I delete all aplications I had installed, picures, video, all as brand new phone.

    The only ones I had it backup are my contac numbers.

    The final result is almost same problems like before.

    I stil need to restart my phone using a hard reset to shut it down.

    it still froozen, stil hanging.

    After the last update, the Jelly Bean , my phone is still a great water proof and dust resistand.

    Rest of it, just memories.

    For SONY team, when you will gonna fix the problem with the software??? Even a Cherry Mobile and My Phone brands is running much beter than my Xperia.

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