I forgot my password for my Xperia Arc

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  • Short story is, my ex decided to change my password.

    Now I can't get into my phone.

    Its still brand new.

    Its not locked out yet because I only tried twice.

    Help.

    Its new.

    I hate my ex.

    Its expensive.

    Thank you.



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  • Which password are we talking about? Is it the pattern lock? SIM lock (pin code)?

    -Markus

  • Nvm I got it, I just updated my phone. Fairly new so I didnt lose much.

  • Ah, nice. Thanks for the feedback.

    -Markus

  • How do you reset a SIM lock (pin code) pasword? Thanks

  • You cannot reset this. You can however change it and turn it on/off.

    Go to Settings > Location & security > Set up SIM card lock > Lock SIM card. Here you will be able to do these changes.

    -Markus

  • Im currently using a different phone n number now simply coz im not able to open the lock in my phone..how am i able to change it if i cant unlock it? Will turning phone off n on again work? Havent tried turning it off yet,am still able to answer calls nothing more..thanks

  • If the phone is asking for a PIN code which you cannot remember you need to enter the wrong code until the phone asks you to enter the PUK code instead. This code can be given to you by the network operator.

    -Markus

  • Ok..coz its telling me that i have tried 10 attempts n to retry after 30secs..i bought the phone in Malaysia andlast time i checked here in Qatar,its not released here yet so its hard to ask around or even buy accessories for the phone..will try ur suggestion,thanks

  • Hi again,i have called the network operator and was given the PUK code. Entered the PUK code,then it asked me to put in my new pin for the SIM i guess,which i did..but it still asks me for the pasword code..tried entering the new pin,it didnt work..i guess the new pin was for the SIM card..what should i do next? :(

  • If it's still asking for a pin it's not the SIM card's PIN it's looking for. It's the security lock in the phone.

    You need to repair the software with PC Companion to get rid of this if you can't remember it.

    www.sonyericsson.com/pccompanion.

    In the program you click on Support Zone > Update > Repair.

    -Markus

  • Ok,will do so. Thanks so much for the quick response and support. Keep up the good work :)

  • Is there anyway i can update n repair without having to loose any personal data like files,messages,contacts etc? Coz it said that it will overwrite on personal datas saved on phone memory,i have files that hasnt been backed up n r saved in phone memory..those r the files i need..im getting really frustrated here,pls help!! I shuldnt have given the phone to my son to play around with it,dont know wat he did but he had accidently put a pasword :(

  • Some updates can be installed via the phone network (OTA) but in this case you will have to do it via a PC and in these cases it's not possible to update without wiping the phone.

    -Markus

  • So meaning that i'll have to take the chances of loosing the files in my case..well since theres no other option,nothing else i can do..thanks for the support

  • It's not really a "chance" I'm afraid. All data on the phone's internal memory will be wiped when updated/repaired via the PC.

    Since you cannot access the phone's content it's however the only option you have.

    -Markus

  • Yes im aware of that..thanks again

  • Hi ,

    i'm having the same problem with my SE Arc ...its the lock code that ive set (PHONE,NOT SIM) and unfortunatly now i forgot it :/ so when i try to repair...it says to drag the status bar downwards and disconect the memory card ...and in order to do that all i need is to unlock the phone and then reset it becouse its locked ? :) i dont know what to do ..HELP!

  • Unplug the phone from the PC/USB-cable. Start PC Companion and click on Support Zone > Update > Repair. Follow the given instructions and you will be told when and how to connect the phone.

    -Markus

  • Thanks, i have fixed the issue (i remembered the password :) )

  • Hi, so I have the Xperia P, and i forgot my screen lock pin, and it doesen't give me any recovery possibilities...

    What can i do ?

  • I have got a sony xperia S and last night I was gong to put it on to a security PIN and my step dad got snatched my phone out of my hands and it has now saved a password that I don't know and I have tried to get into my phone and I cant any help of what I could do?... :-)

  • I have got sony xperia sola

    my younger brother change my phone password

    and then i dont know he change my password number

    pls help me how to unlock!!!

  • I have got sony xperia sola

    my younger brother change my phone password

    and then i dont know he change my password number

    pls help me how to unlock!!!

  • I have got sony xperia sola

    my younger brother change my phone password

    and then i dont know he change my password number

    pls help me how to unlock!!!

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