Sweepstakes winner?

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  • Are you one of our lucky Solitaire and Prizes sweepstakes winners? Here's how you can claim your prize:

    Firstly, all winners must meet our basic eligibility requirements in order to claim a prize. Please be:

    1. A resident of the US living in one of the following states: Alaska , Arizona, California, Colorado, Connecticut, District of Columbia, Delaware, Hawaii, Illinois, Iowa, Kansas, Kentucky, Maine, Massachusetts, Montana, Nevada, New Hampshire, New Mexico, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming

    2. OR a resident of Canada (sans Quebec)

    3. Over the age of 21

    When you've won a Sweepstakes, you'll receive an email automatically with instructions on how to claim your prize. All prize winners must submit:

    1. A photocopy of a government issue photo identification that includes your birthdate and picture

    2. A fully filled out and signed Affadavit of Eligibility

    Its as simple as that! You can find out if you're a winner by keeping an eye out for your profile picture in the Sweepstakes menu after a Sweepstakes ends.

    Keep submitting entries and check back often to see if you're our next big prize winner!

    Good luck!

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  • have a question.. I have many entries in a sweepstakes right now.. when I tried to enter again, it took my 5 tickets, and the enter sweepstakes button shows up, but there is no response when I click on it..so now I am out my tickets and am locked out of entering

  • Hi Sonya,

    It's possible you may have tried to enter a Sweepstakes just as it was expiring. What happens when you refresh? Is the Sweepstakes you're trying to enter still available or is there now a winner for it? Also, are your 5 Golden Tickets still missing? Thanks.

  • thanks for the answer.. apparently the sweepstakes was close to expiring..because now there is a winnefr and I did get my tickets back

  • haha and to think if it had let me get that last entry in, I could have been the winner..lol

  • It was definitely a close call. But never fear, we have plenty more where that came from. New sweepstakes are popping up all the time! :)

  • on 6/17/12 it had my picture as a winner of a mystery prize an d I havent recieved th email on what it was

  • Hi Tierney,

    Thanks for posting. The 'Mystery Prize' Sweepstakes exists only as a tutorial. There's no prize to be won from it. Sorry for the confusion.

  • where do i get the affidavit of eligibility???????? I received an email, but it doesnt say how to get the affidavit of eligibility????????

  • Hi Lori,

    One of our team members should have contacted you earlier today. Let us know here if you have any other questions/concerns. :)

  • No one has called me regarding the affidavit of eligibility... I too received an email... but can't find any forms to fill out.

  • Hi Renee,

    Just sent you a Facebook message with more info. Congrats on winning the ipad!

  • How do you know if you're a winner? I just started this game a couple of days ago and one of the sweepstakes I entered came up with winner! underneath the picture even though I haven't received an email about it. I live outside (Australia) America and Canada so with this being an online voucher, shouldn't it be available even if the person resides out of where the countries listed in the terms and conditions be available to them as well? The sweepstake I'm referring to is the $100 Amazon voucher. I'm sorry, but I read the terms and conditions AFTER I entered. I found this too late. Even when I click on the word winner! or the picture, nothing happens. What does this mean? Have I won or not? It is very confusing.

  • Hi Beryle,

    If you live outside the US and Canada, then I'm sorry but you do not meet our eligibility requirements for winning Sweepstakes prizes. Sorry for the misunderstanding. That being said, we are looking into ways we can offer in-game prize sweepstakes for our users outside North America.

  • i didnt get email for winning ipad yesterday

  • Hi Patti,

    Congratulations on your win! Can you check your Spam folder as well? Sometimes the email gets filtered into a folder where it doesn't belong. Please confirm...

  • nothing in spam folder either

  • Ok, our Sweepstakes Manager should be getting in touch with you shortly. Thanks Patti!

  • I recieved the email and I faxed in the copy of my ID last night no one has contacted me regarding the affidavide of eligibility my phone number has changed 480-985-2200 rm 101

  • I spent hours trying to read my email and search for one from Solitaire and Prizes. I kept refreshing my inbox and trying not to play the game while waiting for it. I FINALLY clicked 'help' and read in an above reply that the Mystery Item is just a tutorial. Perhaps you can put in a pop-up that states that or send an auto-response email explaining that. I'm very frustrated that I wasted so much time for nothing. It definitely does NOT leave me with much confidence in the way things are run at your company. This should have been addressed already. Same with the needing to be an American. I truly hope you are doing everything in your ability to QUICKLY remedy these obvious flaws. If I were you I would be concerned about potential law suits regarding false sweepstakes advertising.

  • I see my picture on the prize for the $50 amazon prize, and I just checked my email both, inbox and spam and I haven't received any email. What can I do to be able to claim that prize.

  • Hi Jewlie,

    I'll contact our Sweepstakes Manager and make sure he gets in touch with you withing the next 12 hours. Congrats on your win!

    Hi Kimberly,

    Yes, agreed, the tutorial (aka Mystery Prize) sweepstakes is a little misleading :/ . We are working on possibly making the tutorial sweepstakes more intuitive (ie actually awards a kind of prize) but especially we want to make sure there is a Sweepstakes in place for our overseas players, most likely awarding virtual goods, Coins, and Diamonds! Thanks for your feedback!

    Hi Trinity,

    Our Sweepstakes Manager will be getting in touch with you directly in the next 12 hours. Congrats on your win!! :)

  • I won the Bahama cruise prize today and haven't gotten the email. What do I do now? Is there a way it can me sent again?

  • i still havent gotten an email response from winning the ipad on the 12th. i sent an email to playsino

  • Hi Patti,

    We received your email and just sent you one in return. One of our representatives will be contacting you by phone shortly just to make sure you received it. Thanks!

    Hi Kris,

    Congratulations on winning! Our Sweepstakes Manager will be sending you an email shortly. (Make sure to check your Spam folder as well as your Inbox, sometimes the emails get lost in the shuffle.) :)

  • I still have not heard from anyone regarding the affidavid can they please email me

  • I have checked both my spam and email inbox and it is not there.

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