Scrabble: Loading Issues

  • Please provide us with as much detailed information as possible regarding your issues:

    1. Which operating system used (Win Xp, Win7, Vista, etc.):

    2. Browser name and version:

    3. Description of the error:

    4. Have you tried another browser?

    5. Do you use an Ads blocker? If so, which one?

    6. Do you have an Antivirus (i.e Norton, McAfee)? If so, which one?

    7. Do you use a Wireless Router?

    8. Do you use a Proxy?

    Thank you,

    The EA Montreal Scrabble Team



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  • Will not load games on Casio GZOne smartphone with Verizon Wireless service on Droid OS with 3G. Continues to say "Updating...Last Update: "x" Minutes Ago. Have tried to unistall and re-install on phone to no avail. Has worked in the past up to yesterday (10/4/2011). No add blockers installed, no antivirus. Have no problems surfing the internet and other apps load and connect with no problems,

    Jeff

  • TO EAMOBILE: I have WINDOWS XP...IE 8, Scrabble won't load thru FACEBOOK, ON GOOGLE CHROME, I get an error message stating the site may have moved. Don't use ad blocker, have NORTON ANTI VIRUS, AND A WIRELESS ROUTER. I should add that I even tried playing SCRABBLE on my laptop, and I get the same results. Don't use a PROXY.

  • I can't get on Scrabble through Facebook at all, though my daughter, who sits right next to me can, and we both use Windows!!

  • I just started having problems with Scrabble not loading thorough facebook over the past fews days.Also, it says I always have one game waiting, but I may have more or none. Then, when it does load, it says it's not my turn when I know my opponent has played. I have XP, use Google, no software, provider changes. Nothing. Hmmm

  • Sue and Patricia- so that the developer has it tomorrow when he returns, is there an error message? If not, at what point in the process does it stall, or what is on the screen when it stalls.

  • 1. Which operating system used (Win Xp, Win7, Vista, etc.): Vista

    2. Browser name and version Firefox 7.0.1

    3. Description of the error: Won't load Scrabble. Url shown is: https://apps.facebook.com/ea_scrabble_closed/

    4. Have you tried another browser? Don't have one, as I've disabled IE.

    5. Do you use an Ads blocker? If so, which one? Adblock Plus, but haven't changed anything on it since this started.

    6. Do you have an Antivirus (i.e Norton, McAfee)? If so, which one? AVG

    7. Do you use a Wireless Router? no

    8. Do you use a Proxy? doubtful/unsure.

  • Howard...the game loads but it says it is not my turn and I know a couple of friends of mine have played as we have messaged about it. No error message, just can't see the play

  • It's working again, but it has had that glitch off and on/ Good for now anyway!

  • answers: I have Vista on my laptop, xp pro on my desktop & neither will load

    brower is the one that came with the computers... microsoft & have updated to the latest version of it as well as Java & Flashplayer

    I don't get an "error" message as such - it just freezes at the orange screen

    I just enable my popup blocker, but have instructed it not to block FB

    I use AVG antivirus

    yes, I have wireless for the house w/ my laptop as well as at the office on the desktop

    OK, what the heck is a proxy?

  • This is my system Windows 7 Home Premium SP1

    AMD Athlon(tm)II X2 250u Processor 1.60 Ghz

    64-bit Operating System....not sure if this helps

    I use Kasperky Labs anti virus , and i use wireless connection

    I've unistalled adobe, i've reinstalled it, more than 3 times...i've installed Java just in case

    I've disabled my windows firewall, I don't use a proxy

    Not getting error message...just the first part of the scrabble screen all red....sitting there....

  • Also, another problem with this, I cannot get the Flash Player Settings Panel to open...

  • I can't move any letter onto the board. I can only shuffle them! I've 5 ongoing games and people may think I've just abandoned them. Help!!!

  • Thanks Judith. Will try again later today. :-) CB

  • Nothing happened after over 2 hours. I'm using a powerbook; and firefox is my browser.

  • 1. Which operating system used (Win Xp, Win7, Vista, etc.): Win7, 64 bit (latest update)

    2. Browser name and version: IE9 (latest update)

    3. Description of the error: Blank orange screen.

    4. Have you tried another browser? No.

    5. Do you use an Ads blocker? If so, which one? No.

    6. Do you have an Antivirus (i.e Norton, McAfee)? If so, which one? Kaspersky

    7. Do you use a Wireless Router? Yes.

    8. Do you use a Proxy? Don't know, probably not.

  • I have the same problem as the first post.. on my motorola defy, android phone, over wifi my game will update but it won't connect when I"m not connected to wifi, it worked up until wednesday and i checked all the settings on my phone and everything is fine. I"m not sure why it won't work. no error message just says something went wrong please retry

  • I'm still waiting for a fix after 2 weeks.....is anybody working on this??

  • Me, too, with the above error message. Google Chrome, updated, WinXP. No ad blocker, Use Microsoft Security Essentials, yes wireless router, no proxy. I can play in Mozilla Firefox.

  • Using Windows 7, browsers, Internet Explorer, Firefox, Google Chrome, game begins to load, all stupid adverts play normally, then a white screen appears, everything is uptodate, also I was using Scrabble 15/10/2011 AM problems appeared PM, also using to completely unconnected computers, in view of the above answers it seems pretty obvious that the fault lies at your end, please fix, and keep us informed.